Features

Telemedicine

Medesk includes telemedicine tools you can use to connect with your patients by video straight from the platform. You can turn any of your booked appointments into an online consultation simply by clicking a button. Doctors can now help patients no matter where they are located in the world. Telemedicine from Medesk is a fully integrated video calling tool that benefits your clinic, doctors and patients alike.

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Make the most of telemedicine to attract new patients!

All kinds of remote consultation can act as a real way to improve the value you offer your patients. It's yet another patient acquisition channel to help you fill your diary. You can use video consultations for:

New patients who can't attend the clinic in person
Giving second opinions
Follow-up appointments and repeat prescriptions

Make the most of telemedicine to attract new patients!

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Online Consultations in Medesk

Our advantages:

Create or convert to telemedicine appointments in a single click
Patients can book online consultations directly via our Online Booking tool
Secure access to telemedicine consultations straight from the patient portal
Convenient apps available for Android and iOS

All you need to know about online consultations in Medesk

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Take online payments directly through the Medesk platform

Our online payment system helps you to take pre-payments and deposits from your patients. For example, you can request a pre-payment for a telemedicine consultation to reduce the likelihood of a cancellation or no-show.

Integrate with online payment services
Choose between partial or full pre-payments
Improve how you interact with patients online

Take online payments directly through the Medesk platform

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Telemedicine from Medesk – an integrated communications solution to keep your patients engaged with your clinic and doctors

Medesk has many years of experience with handling online consultations. Our clients have carried out over 1 million virtual consultations so far.

Shirley McDonald

Consultant Trichologist, The Institute Of Trichologists

It's not Zoom, not just any screen sharing program. It’s important when you're dealing with patients and the sensitivity of their medical records. I use Medesk as an online portal and all data is protected. So it’s a massive benefit to me and my patients.

Carry out your online consultations through Medesk and enjoy:

Working directly from your web browser

Free trial period for video calls

Round the clock support via live chat

What Is Telemedicine?

Telemedicine encompasses all the different aspects of providing medical services to your patients remotely, whether this is over the phone or via online consultation. In addition to this, telemedicine tools can also be used to conduct multi-disciplinary team (MDT) conferences and other such activities.

Telemedicine represents an excellent opportunity for you to engage with patients who:

Have limited mobility
Live far away from you, e.g. abroad
Prefer the convenience of an online consultation
Cannot travel at present, e.g. social distancing, self-isolating

How to Prepare Your Practice for Online Consultations

Use Medesk Meet for Telemedicine Online Consultations

Starting a video consultation in Medesk could not be simpler:

Go to your schedule
Click on the appointment you need
Choose the Connect button
Your video consultation will start immediately

The Medesk support team will be very happy to discuss telemedicine and how it can be applied in your situation, and of course, we’ll set it all up in a matter of moments.

More information

Use Medesk Meet for Telemedicine Online Consultations

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Telemedicine, Telehealth & mHealth

As opposed to telemedicine which is used primarily in acute care settings for relatively minor conditions, telehealth is more to do with supporting the treatment of long-term conditions. You can provide telehealth services in a straightforward manner as long as patients have a way of easily recording the data you need and then sending it over to you. For example, they could be using a blood pressure monitor that automatically sends systolic and diastolic readings via their wi-fi connection. Any aberrant results would then generate an alert, at which point you would contact the patient and bring them in for a consultation or, indeed, offer a telemedicine video consultation.

In addition to telemedicine and telehealth, we also have mHealth. The letter ‘M’ stands for mobile, so actually all this means is telehealth and telemedicine services that are provided by means of mobile technology. For example, if a healthcare provider uses a video consultation tool such as Medesk Meet, then the patients using the corresponding app could be said to be engaging with mHealth.

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How Would Telemedicine Work in My Clinic?

You can carry out virtual appointments directly from Medesk. You don’t need to use your phone, give out your contact details or work with any other software. Patient-facing activity is always done using your clinic’s name and patients can book online easily via the Medesk Online Booking tool. We’ll give you unique booking links to your clinic website, social media pages and even individual referrers. It’s as simple as that!

5 Simple Steps Towards Working with Patients Remotely

How to Prepare for an Online Consultation

Send out automated confirmations and reminders, specially tailored to your telemedicine offering
Share a unique video link with the appropriate patient
Explain how to download any software or phone app that may be required
Ask patients to “arrive” a little early by clicking the video link ahead of time

What to Do Before Each Telemedicine Appointment

How to Prepare for an Online Consultation

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Telemedicine in Your Medical Specialty

Here are just some examples of which kinds of specialities have been using telemedicine that you can try to your advantage:

Use online consultations for existing patients and carry out screening calls for new ones in mental health
Adopt a blood pressure monitoring program in primary care that works by giving patients access to equipment that syncs with your practice management software
Take a virtual approach to geriatric care and stop making elderly patients take trips to visit you in person when it’s not always necessary

Learn how to make life easier for your practice and your patients with telemidicine tools

Ready-Made Solutions for Your Practice

For General Practice

For Mental Health

For Ultrasound & MSK

For Independent Surgeons

For Paediatricians

For Allied Healthcare Practitioners

For Ophthalmologists

For Alternative Health Practitioners

Customer Feedback

Check other reviews

Deborah Creedy

Glasgow Medical Rooms, Practice Manager

The team at Glasgow Medical Rooms felt that the growth of the Practice required a bespoke software system for patient records and appointments. The process is almost at completion, support from the Medesk team has been excellent and responsive and we have a system which is user friendly and programmed to our individual needs.

Shirley McDonald

Consultant Trichologist, The Institute Of Trichologists

The best booking system if you have more than one employee. The support provided was great. Platform offers a bunch of customised features. Could be not as competitive as other similar products however, does offer more overall.

Dr Hind Al-Husain

The Holistic Womens Clinic, Founder and Holistic Gynaecologist

I was very impressed with the professionalism and care taken to setup Medesk as my practice management system. Whilst dealing with Dr May, I was confident in his ability to deliver the product I wanted in the way I wanted - which he did in the time frame agreed and was readily accessible throughout. Medesk is a fantastic system which is intuitive, user-friendly and very easy to use without any loss of high-end functionality and is fully compliant with all legislation.

Victoria Fenton

Integrative Medicine, Personalised Wellbeing

Such a great, customisable system which will save me time, maintain absolute professionalism and makes running the management side of my business so simple.