Features

Telemedicine

Telemedicine

Medesk includes telemedicine tools you can use to connect with your patients by video straight from the platform. You can turn any of your booked appointments into an online consultation simply by clicking a button. Doctors can now help patients no matter where they are located in the world. Clinics can collaborate with specialists based in different cities and countries so you can boost both your patient list and the range of services you provide.

Telemedicine from Medesk – an integrated communications solution to keep your patients engaged with your clinic and doctors

Medesk has many years of experience with handling online consultations. Our clients have carried out more than 1 million virtual consultations.

What Is Telemedicine?

Telemedicine encompasses all the different aspects of providing medical services to your patients remotely, whether this is over the phone or via online consultation. In addition to this, telemedicine tools can also be used to conduct multi-disciplinary team (MDT) conferences and other such activities.

Telemedicine represents an excellent opportunity for you to engage with patients who:

  • Have limited mobility

  • Live far away from you, e.g. abroad

  • Prefer the convenience of an online consultation

  • Cannot travel at present, e.g. social distancing, self-isolating

How to Prepare Your Practice for Online Consultations

Telemedicine, Telehealth & mHealth

As opposed to telemedicine which is used primarily in acute care settings for relatively minor conditions, telehealth is more to do with supporting the treatment of long-term conditions. You can provide telehealth services in a straightforward manner as long as patients have a way of easily recording the data you need and then sending it over to you. For example, they could be using a blood pressure monitor that automatically sends systolic and diastolic readings via their wi-fi connection. Any aberrant results would then generate an alert, at which point you would contact the patient and bring them in for a consultation or, indeed, offer a telemedicine video consultation.


In addition to telemedicine and telehealth, we also have mHealth. The letter ‘M’ stands for mobile, so actually all this means is telehealth and telemedicine services that are provided by means of mobile technology. For example, if a healthcare provider uses a video consultation tool such as Medesk Meet, then the patients using the corresponding app could be said to be engaging with mHealth.

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Carry out your online consultations through Medesk and enjoy:

  • Working directly from your web browser
  • Free trial period
  • Round the clock support via live chat

Online Consultations in Medesk

Our advantages:
  • Create or convert to telemedicine appointments in a single click
  • Patients can book online consultations directly via our Online Booking tool
  • Secure access to telemedicine consultations straight from the patient portal
  • Convenient apps available for Android and iOS

Use Medesk Meet for Telemedicine Online Consultations

Starting a video consultation in Medesk could not be simpler:
  • Go to your schedule
  • Click on the appointment you need
  • Choose the Connect button
  • Your video consultation will start immediately

The Medesk support team will be very happy to discuss telemedicine and how it can be applied in your situation, and of course, we’ll set it all up in a matter of moments.

More information

How Would Telemedicine Work in My Clinic?

You can carry out virtual appointments directly from Medesk. You don’t need to use your phone, give out your contact details or work with any other software. Patient-facing activity is always done using your clinic’s name and patients can book online easily via the Medesk Online Booking tool. We’ll give you unique booking links to your clinic website, social media pages and even individual referrers. It’s as simple as that!

5 Simple Steps Towards Working with Patients Remotely

How to Prepare for Online Consultation

  • Send out automated confirmations and reminders, specially tailored to your telemedicine offering
  • Share a unique video link with the appropriate patient
  • Explain how to download any software or phone app that may be required
  • Ask patients to “arrive” a little early by clicking the video link ahead of time

What to Do Before Each Telemedicine Appointment

  • Deborah Creedy
    Deborah Creedy
    Glasgow Medical Rooms, Practice Manager
    The team at Glasgow Medical Rooms felt that the growth of the Practice required a bespoke software system for patient records and appointments. The process is almost at completion, support from the Medesk team has been excellent and responsive and we have a system which is user friendly and programmed to our individual needs.
  • Victoria Fenton
    Victoria Fenton
    Integrative Medicine, Personalised Wellbeing
    Such a great, customisable system which will save me time, maintain absolute professionalism and makes running the management side of my business so simple.
  • Dr Hind Al-Husain
    Dr Hind Al-Husain
    The Holistic Womens Clinic, Founder and Holistic Gynaecologist
    I was very impressed with the professionalism and care taken to setup Medesk as my practice management system. Whilst dealing with Dr May, I was confident in his ability to deliver the product I wanted in the way I wanted - which he did in the time frame agreed and was readily accessible throughout. Medesk is a fantastic system which is intuitive, user-friendly and very easy to use without any loss of high-end functionality and is fully compliant with all legislation.
  • Shirley McDonald
    Shirley McDonald
    Consultant Trichologist, The Hair and Scalp Clinic
    The best booking system if you have more than one employee. The support provided was great. Platform offers a bunch of customised features. Could be not as competitive as other similar products however, does offer more overall.