Features

IP Telephony

Medesk processes your incoming calls and automatically displays all the most important patient information on your screen. You’ll be able to preemptively address callers by name and start the booking process right away. Medesk gathers data on incoming and outgoing calls, and records conversations for training purposes.

Medesk takes care of all the steps necessary to configure your phone:

Setup

When it comes to incoming calls, you set the rules and can configure settings for:

  • Transferring calls to colleagues
  • Blocking spam callers
  • Redirecting out-of-hours calls to your mobile
Call Handling

Now your patients will always be able to get through when they call your practice. Medesk IP telephony places incoming calls in a queue and records all phone numbers so you can call patients back if they hang up while on hold.

Building a Dialogue

Our automated operator doesn’t need to request further information from existing patients as it’s already linked directly to the patient record. If a new patient calls, then the operator requests some basic information and adds it to a new patient record on your behalf. Acquisition channels and other marketing data are collected automatically.

Monitoring Receptionists’ Performance

Medesk IP telephony provides a guaranteed breakdown of every call your admin staff make to patients. You’ll see caller names, call duration and more to make sure that your receptionists are working to the standard you expect.

Analysis

Call recording helps you to learn how your admin staff are speaking to patients, enabling you to optimise their performance. You’ll also find out whether your reception desk is overloaded with calls and work out what you can do handle every call on time.

The Advantages of IP Telephony

You won’t need to install any extra software or buy any additional equipment if you want to activate Medesk IP telephony as part of your subscription.

You can call patients directly from the patient record within Medesk itself. All you have to do is click on their phone number and choose whether to call or send a text.

You won’t find yourself constantly switching between multiple tabs in your web browser as Medesk works seamlessly in a single window.


  • Dr Hind Al-Husain
    Dr Hind Al-Husain
    The Holistic Womens Clinic, Founder and Holistic Gynaecologist
    I was very impressed with the professionalism and care taken to setup Medesk as my practice management system. Whilst dealing with Dr May, I was confident in his ability to deliver the product I wanted in the way I wanted - which he did in the time frame agreed and was readily accessible throughout. Medesk is a fantastic system which is intuitive, user-friendly and very easy to use without any loss of high-end functionality and is fully compliant with all legislation.
  • Deborah Creedy
    Deborah Creedy
    Glasgow Medical Rooms, Practice Manager
    The team at Glasgow Medical Rooms felt that the growth of the Practice required a bespoke software system for patient records and appointments. The process is almost at completion, support from the Medesk team has been excellent and responsive and we have a system which is user friendly and programmed to our individual needs.
  • Shirley McDonald
    Shirley McDonald
    Consultant Trichologist, The Hair and Scalp Clinic
    The best booking system if you have more than one employee. The support provided was great. Platform offers a bunch of customised features. Could be not as competitive as other similar products however, does offer more overall.
  • Victoria Fenton
    Victoria Fenton
    Integrative Medicine, Personalised Wellbeing
    Such a great, customisable system which will save me time, maintain absolute professionalism and makes running the management side of my business so simple.