Whether it's EHR updates or direct lab integration, here's the second part of our CEO's insight into the most effective ways to transform your clinic with the help of practice management software. You can check out the first part of the article here. here.
Continuity of Care
Leverage a comprehensive EHR available to each doctor in your clinic
Stay up to date with the latest changes to your patients’ cases when you have access to an electronic health record that ties the whole healthcare journey into one single page. Read up on past medical history, check uploaded files and scans, and give your patients the care they expect.
Coordinate directly with labs and referral partners
Leverage your professional network and get your fellow doctors to refer patients by booking them directly into your schedule. Transparency at this level is what turns potential new patients into definite ones.
Set specific tasks for all kinds of colleagues
Whether you want your secretary to book follow-ups or you need the practice nurse to draw some bloods once you're finished with your next patient, setting a task that pops up on their screen is the most efficient way to get your point across. You can even set up MDTs and get second opinions by linking certain tasks to patient records.
Dr. Kate Silvester, a renowned UK expert in clinical systems improvement says:
Healthcare needs a profound understanding of process, operations and supply chain design and management. This applies to the clinical process that we put our patients through: the sequence of tasks by which we transform a sick patient into a well patient: presentation, history and examination, differential diagnosis, diagnostic tests, diagnosis, prognosis and plan, implementation of the plan, review, prognosis, discharge and maintenance. Then having understood this sequence of tasks and who does what with what and when, then we can design the supporting processes by which we deliver the skills, information supplies, equipment and money to deliver each of the tasks on time.
Let external doctors to refer patients to you directly
Giving a unique web link to help other clinics book their patients in with you is a great way to maintain and grow your professional network. Keeping track of direct referrals from doctors in other practices helps you know exactly who to thank when your patient list grows like never before.
Link a patient portal for document requests, advice and appointment booking
No matter how well you run your clinic, it all comes to nothing if patients aren't allowed to take part in their own care. By permitting your patients to get in touch with direct requests about documents, appointments and care plans, you're putting their health in their own hands, ultimately making your work easier and more effective in one fell swoop.
Record phone consultations and improve your quality of care
It's easy to help your receptionists get the most out of phone conversations with patients when you can record them and later review them together. Your patients are sure to thank you for your new and improved approach to addressing their needs over the phone.
In our exclusive interview with Dr Kate Silvester, she remarked:
Where telephone technology really works is when the GPs recognise that the problem is not the demand but the WIP and they need to change their operation so all patients are sorted out within 24 hours. In this case the telephone technology allows GPs to contact every patient who calls in each day and define exactly what each patient needs. In this case 65 to 70% of patients have their problems resolved on the telephone in 6 minutes rather than 10 minutes it would take to see them, and a GP can recognise within 3 minutes when a patient’s problem can’t be resolved and on the phone and they need to be seen.
Want to read more about fully interactive EHR solutions and how you can make the most of the lates digital updates in healthcare? Click here. To be continued.
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