Empower Your Practice

Journal for Practice Managers

Delivering the Benefits of Digital Health with Practice Management Software

Vladimir Kovalskiy
July 25, 2018


Without the necessary background and experience, it can be difficult to understand how simple it can be to use digital tools to boost your clinic’s performance as a business. Whether you need to update your business processes or you want to learn how to analyze and act upon all the data you have gathered, you often only really need a gentle nudge in the right direction. Here are some top tips we at Medesk would like to share from our experiences over the past decade working in digital health.

Systematic Approach

Permit a defined yet individualised patient journey

When you have the whole patient journey planned out in advance with the help of online booking, predefined consultation templates and automatically generated referral letters, prescriptions and invoices, you can be sure that the patient experience will remain fully customisable and yet totally predictable.

Read: Meeting the Needs of Patients Across the Patient Journey

Liz Ashall-Payne, CEO and founder of ORCHA, the Organisation for the Review of Care and Health Applications:

Patients need to be viewed as consumers of their own health and as such viewed as customers. We need to provide systems and services which enable a better process for all including the patient, then everybody will win. If private practice can show that they really value their patients as consumers of their own health and are there to support them to stay healthy and well, it’s a unique selling point they can use – healthcare, not ill healthcare.

Utilise template-based consultation notes

Taking a standardised approach to recording consultation findings allows you to make sure that you've covered all your bases no matter what the circumstances. Whether you're a general practitioner or a maxillofacial surgeon, the last thing you want is to get bogged down in paperwork when you could be treating patients with the attention they deserve.

Read: How to Automate Your Paperwork in 5 Simple Steps

Facilitate continuity of care

Continuity is one of the most crucial aspects of care that is all too often ignored because of time constraints or lack of proper planning. When you take a systematic approach to the care of each patients and use a practice management system with this principle embedded into its very core, continuity of care is easy to plan.

Read: Top 10 Features You Need to Be Looking for in 2020

Actionable Analytics

Tag your patients, appointments and acquisition channels

Using colour-coded buttons to tag everything that goes on in your clinic, you'll be able to collect a vast amount of actionable data with next to no effort at all. Whether you want to characterise your typical patient or you want to understand whether your marketing budget is being spent on the right acquisition channels, coloured tags and labels are exactly what you need.

Read: The Best Ways to Train Receptionists

Visual statistics and reports for easy understanding

A picture paints a thousand words and when it comes to getting to grips with your clinic’s performance, you'll learn everything you need at a mere glance. Doughnut charts and bar graphs display all your tagged information in an easy-to-understand visual format.

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Custom reports tailored to fit your precise pain points

If predefined visual reports aren't enough to help you make your key business decisions, you can make your own reports based on just about any data you've plugged into Medesk since you started using it.

Liz Ashall-Payne, CEO and founder of ORCHA, the Organisation for the Review of Care and Health Applications:

I think digital health can really help to support the patient conversation and turn things from an illness service into a wellness service.

Read: How to Choose Medical Practice Management Software for Your Clinic - Full Guide

To be continued.

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