Here's the third part of our CEO's insight into the most effective ways to transform your clinic with the help of practice management software. You can check out two previous parts of the article here and here.
Boost Patient Engagement
Develop a better rapport with the time saved by templates
When you’re able to drastically reduce the time spent scribbling down your findings or tapping away at the keyboard, you can revert your full focus back to your patients. Just as soon as they can see you’re making a real effort to engage them, your patients are sure to tell everyone they know about your practice.
Facilitate patient-centred care with a dedicated patient portal
Helping patients to help themselves is a key part of any healthcare service that’s worth its salt. Providing them with a dedicated area on your website via which they can request all sorts of information and support is a simple way to boost patient engagement and ultimately the effectiveness of your treatment plans.
Offer transparent appointment booking with live time slot availability
Since up to 50% of attempted appointment bookings are made out of hours, it only makes sense to give your patients a way to book with you when you’re not around to take their call. At the very least, you can place a “Request Callback” button on your practice website, but the holy grail is to offer a fully integrated booking system that plugs right into your schedule in real-time.
Tag every event as you go along for painless data collection
Gathering usable data doesn’t have to be painful when you reduce it down to clicking a few buttons every time a particular event takes place. Whether you want to record how many times you’re prescribing broad-spectrum antibiotics or you want to keep an eye on the number of Did Not Attends a particular doctor in your clinic is getting, it’s all possible at the touch of a button.
Discover which patient acquisition channels are most popular
Marketing your services to patients can become very expensive if you’re failing to make the right decision about where to redirect your resources when things don’t work out as planned. If you track your acquisition channels by asking each patient how they found out about you, you’ll know when it’s time to boost funding or cut your losses.
Keith Pollard, CEO of Intuition Communication says:
The core of the problem is GPs don’t see patients as customers. They’re not very sophisticated in terms of marketing, and it’s true, across the board, even when you take it up to the level of a private hospital. It’s very much a process-driven industry rather than a customer-driven one. It’s focused on getting stuff done: “You’ve got a problem, we’ll treat it and fix you”. For me, this is where they miss out.
Match capacity to demand with scheduling and workload percentages
It’s often the case that some doctors in your practice are more sought-after than others. This can be for a whole host of different reasons but it doesn’t have to mean that one clinician is overloaded with work while others are left twiddling their thumbs. Examine workload percentages and work out whom to give your patients when their favourite doctor is fully booked. That way, everyone gets to keep their work-life balance just right.
Improvement and Learning
Free and continuous training to ensure no one gets left behind
When you’re using a comprehensive practice management system for the first time, some staff members are bound to be a little slower on the uptake than others. No-one gets left behind with Medesk, and we don’t charge you a single penny extra for any of the support you might need over the years.
Frequent feature development of new features and polishing of old ones
Our development philosophy is such that we grow as you grow. In other words, as you come to need new and improved features to run your clinic, we get stuck in and start developing them for you. With your input and feedback, we aim to make Medesk greater than ever.
The more feedback you give, the more solutions Medesk provides
We actively seek constructive criticism from our users as we sincerely believe that this is the only real way to learn and improve as a team and as a service. If there’s something we don’t offer that you think we should implement, all you have to do is give us a call or drop us a line in the live chat.
In our exclusive interview with Carl Walker, NQICAN chair he remarked:
If you don't know why you're doing something, you can't get staff to be fully committed to what you're doing. Advertising that and making it clearer with the help of regular feedback on how we're doing is missing in secondary care. I imagine it's the same in primary care as you've still got to take a team-based approach, saying that we're all in this together and we need to know how we're doing. We need regular feedback, and that's where measurement and data come in.
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